Terms & Conditions

Welcome to CHILL ACT. These Terms and Conditions ("Terms") govern your access to and use of the CHILL ACT website, including chillactexpo.com, and your registration for, attendance at, participation in, or purchase of services connected with any CHILL ACT event, expo, program, screening, activity, sponsorship, exhibition, or community initiative.

CHILL ACT is operated by Children’s Health Inclusion Learning Leadership. In these Terms, "CHILL ACT," "we," "our," and "us" refer to the operating legal entity, the CHILL ACT program, its affiliates, officers, directors, employees, contractors, volunteers, event personnel, and authorized representatives, as applicable. "You" and "your" refer to the website visitor, parent, guardian, family member, attendee, exhibitor, sponsor, provider, volunteer, contractor, or other person or organization using the website or participating in a CHILL ACT event.

By visiting or using the website, creating or submitting a registration, registering a family member or child, requesting an appointment, screening, or provider introduction, purchasing an exhibitor, sponsor, or vendor package, accepting these Terms electronically, attending or participating in a CHILL ACT event, or using any related CHILL ACT service, you acknowledge that you have read, understood, and agreed to these Terms and the CHILL ACT Privacy Policy. If you do not agree, do not use the website, submit a registration, purchase a package, or participate in a CHILL ACT event.

1About CHILL ACT

CHILL ACT organizes family-centered expos, resource events, educational programs, inclusive activities, professional introductions, community engagement opportunities, and related services for children and families. Events may include family-resource providers; autism and developmental resources; special-needs services; homeschool and educational resources; behavioral, speech, occupational, physical, or related therapy organizations; pediatric, dental, developmental, or family-health resources; nonprofit organizations; advocacy and family-support organizations; recreational and sensory-friendly activities; art exhibitions; performances; petting zoos or animal experiences; bounce houses or play areas; free face painting; provider meetings; preliminary developmental or autism screenings; sponsor and exhibitor booths; and other child- and family-centered programming.

The availability of any activity, provider, screening, exhibitor, performance, or service may vary by city and event. CHILL ACT is an event organizer and community-resource platform. Unless expressly stated otherwise, CHILL ACT does not directly provide medical care, diagnosis, treatment, therapy, legal advice, educational placement, insurance advice, or other regulated professional services.

2Eligibility and Authority

You must be at least 18 years old to accept these Terms; register a family; register a child; request an appointment or screening; purchase an exhibitor or sponsor package; enter into a contract with CHILL ACT; or provide consent on behalf of another person. By using the website or submitting a registration, you represent that you are at least 18 years old; you have the legal capacity to accept these Terms; information you provide is accurate and complete; you are authorized to provide information concerning any child or family member included in the registration; you are the child's parent, legal guardian, or otherwise authorized adult where applicable; and you are authorized to act for any organization you register as an exhibitor, sponsor, provider, vendor, or partner. Children should not independently submit information through the CHILL ACT website.

3Electronic Acceptance

You may accept these Terms through an electronic checkbox; a registration submission; an electronic signature; payment of an invoice; completion of a booking; continued use of the website; or attendance at an event after receiving notice of these Terms. Electronic acceptance has the same effect as acceptance of a written agreement to the extent permitted by law. You are responsible for reviewing the Terms that are in effect when you register, book, purchase, or attend.

4Accuracy of Information

You agree to provide accurate, complete, and current information. You must not use a false identity; register a child without authority; misrepresent a child's age; misrepresent an organization's credentials; provide another person's information without permission; submit false screening or appointment information; register duplicate or fraudulent accounts; misrepresent eligibility for a discount; or use the website for deceptive or unlawful purposes. CHILL ACT may cancel, restrict, or suspend a registration that appears inaccurate, unauthorized, fraudulent, duplicated, or abusive. You are responsible for updating CHILL ACT when your email address, telephone number, attendee count, appointment needs, or other material registration details change.

5Family Registration and Free Admission

General admission for families is free unless a specific CHILL ACT event page expressly states otherwise. A registration records your intention to attend, helps CHILL ACT estimate attendance, allows CHILL ACT to send event information, may provide access to registration-only services, and may assist with venue capacity and safety planning.

A registration is not a reserved seat; a guarantee of immediate entry; a guarantee of parking; a guarantee of admission after the venue reaches capacity; a guarantee that every activity will be available; a guarantee of access to a screening; a guarantee of products, giveaways, food, or promotional items; or a guarantee that a particular provider or exhibitor will attend. Admission remains subject to venue capacity, fire-code restrictions, safety requirements, security screening, event hours, venue rules, applicable law, and these Terms. CHILL ACT may temporarily delay or stop admission when reasonably necessary for crowd control, safety, emergency response, or venue compliance. Registration confirmations and tickets may not be resold.

6Family Responsibility and Supervision of Children

Parents and guardians are responsible for supervising their children and dependent family members at all times. CHILL ACT does not provide general childcare, child custody, or one-to-one supervision merely because an event is described as child-friendly, family-centered, sensory-friendly, inclusive, or designed for neurodiverse families. You must not leave a child unattended; ask an exhibitor, volunteer, performer, or CHILL ACT employee to supervise your child without an authorized program; permit a child to enter restricted setup, storage, loading, electrical, equipment, or staff-only areas; allow a child to use an activity contrary to posted instructions; permit unsafe, destructive, or aggressive behavior; or allow a child to interfere with another attendee, animal, performer, booth, or piece of equipment. If a child becomes separated from their parent or guardian, CHILL ACT may follow its lost-child or safety procedure, including contacting venue security or emergency personnel.

7Accessibility and Accommodation Requests

CHILL ACT seeks to create welcoming and accessible events. Families may contact CHILL ACT in advance concerning reasonable accessibility, communication, sensory, mobility, or participation needs. Accommodation requests are subject to reasonable advance notice, venue facilities, available personnel, safety requirements, the nature of the event, third-party provider capabilities, and applicable law. CHILL ACT cannot guarantee that every requested accommodation will be available, but will make reasonable efforts where practicable. CHILL ACT does not provide personal medical attendants, transportation aides, private nursing, medication administration, behavioral aides, interpreters, or individualized clinical support unless expressly confirmed in writing. Service animals must comply with applicable law and venue policies.

8Event Check-In and Identification

CHILL ACT may require a registration confirmation; a QR code; an email address; a telephone number; the name of the registering adult; a photo ID; a signed waiver; a wristband; a badge; or other reasonable verification. You may not use another family's, exhibitor's, sponsor's, provider's, or attendee's credentials without permission. CHILL ACT may refuse entry or require additional verification where credentials appear transferred, copied, altered, duplicated, or fraudulent.

9Free Screenings, Consultations and Appointments

Certain CHILL ACT events may offer free preliminary screenings, consultations, resource-navigation meetings, or provider appointments. Availability is limited and may depend on provider capacity, provider specialty, appointment schedules, family eligibility, child age, requested screening category, event hours, provider requirements, and timely arrival. Submitting a request does not guarantee that an appointment will be available. Appointments may be allocated first-come, first-served; according to provider criteria; according to the child's age or requested category; according to available time slots; or through another reasonable scheduling process. CHILL ACT may change the assigned time or provider when reasonably necessary.

9.1 Late Arrival and Missed Appointments

Families should arrive at the screening or appointment area before the scheduled time. If you arrive more than 10 minutes late, your appointment may be shortened, reassigned, placed on a waiting list, or released to another family. CHILL ACT and the provider are not required to extend event hours or reschedule a missed appointment.

9.2 Screenings Are Not Diagnoses

A screening is a preliminary process intended to identify whether additional professional discussion or evaluation may be helpful. A screening is not a diagnosis; a complete medical examination; a psychological evaluation; a formal autism assessment; a treatment plan; a prescription; an eligibility determination; an educational placement decision; an insurance-coverage determination; or a substitute for care from a qualified professional. A family should consult an appropriately qualified professional for diagnosis, treatment, medical advice, urgent concerns, or formal evaluation.

9.3 Independent Screening Providers

Screenings and consultations are conducted by independent providers or professionals. Where required by law, those providers are responsible for maintaining appropriate licenses, credentials, insurance, consent processes, privacy practices, records, and professional standards. CHILL ACT may review basic participation information, but does not guarantee a provider's professional performance, the accuracy of screening results, the suitability of a provider, the provider's availability after the event, insurance acceptance, appointment availability, treatment outcomes, diagnostic outcomes, or the provider's continued participation. Any provider-family relationship is solely between the family and the independent provider.

10Screening and Provider Information Sharing

When you request a screening, consultation, appointment, or provider introduction, you authorize CHILL ACT to provide the selected or assigned provider with information reasonably necessary to facilitate the request. This information may include parent or guardian name; email address; telephone number; child's first name or initials; child's age or age range; preferred appointment time; broad developmental or service concern; requested screening category; accessibility information relevant to the appointment; and other information you specifically provided for that purpose. CHILL ACT does not intend to create or maintain a clinical medical record merely by facilitating an appointment. Any clinical notes, screening documents, recommendations, diagnoses, treatment information, or professional records created by the independent provider are governed by that provider's policies and legal obligations. CHILL ACT should not be listed as the provider of medical, therapeutic, diagnostic, or clinical services.

11No Emergency or Medical Services

CHILL ACT events are not emergency medical facilities. Do not rely on the website, an event registration, an exhibitor booth, a scheduled screening, an email, a text message, or a CHILL ACT representative for emergency medical assistance. In an emergency, contact 911 or the appropriate local emergency service. CHILL ACT may contact emergency services, venue security, law enforcement, or another appropriate authority if it reasonably believes that a person may be at immediate risk. Any assistance provided by CHILL ACT staff or volunteers is incidental and does not create a professional medical relationship.

12Activities and Assumption of Ordinary Risk

CHILL ACT events may include interactive activities such as bounce houses, inflatables, petting zoos, animal encounters, face painting, art activities, sensory play, games, sports activities, live performances, acrobatics, food sampling, demonstrations, and other recreational experiences. Participation is voluntary. You are responsible for deciding whether an activity is appropriate for you or your child, considering age, ability, allergies, sensory needs, mobility, medical conditions, behavioral needs, posted restrictions, provider instructions, and your own judgment. You must follow all posted rules and staff instructions. Certain activities may require an additional waiver or release from CHILL ACT, the venue, or the independent activity provider. Refusal to sign a required activity waiver may result in denial of participation in that activity without affecting general event admission. CHILL ACT may close or restrict an activity due to safety, capacity, weather, staffing, equipment, animal-welfare, venue, or operational concerns.

13Food, Allergies and Consumable Products

Food, beverages, samples, cosmetics, face paint, personal-care products, and other consumables may be provided by independent vendors. CHILL ACT does not guarantee that any product is free from nuts, dairy, gluten, soy, eggs, artificial ingredients, cross-contamination, allergens, or other substances. Parents and attendees are responsible for reviewing ingredients, asking the provider questions, supervising consumption, monitoring allergies, carrying necessary medication, and deciding whether a product is appropriate. CHILL ACT is not responsible for product labeling, preparation, ingredients, warranties, or representations made by an independent vendor.

14Exhibitor, Sponsor and Vendor Bookings

Exhibitor, sponsor, provider, nonprofit, and vendor participation may require payment. The package purchased includes only the benefits expressly stated in the applicable event page; the checkout page; the invoice; an official written proposal; a signed sponsorship agreement; or a written confirmation from an authorized CHILL ACT representative. Benefits may include, depending on the package, booth space; tables and chairs; branded backdrops; marketing exposure; website placement; social-media posts; email features; signage; screening space; electricity; Wi-Fi; speaking opportunities; or other stated benefits. Any item not expressly included is the participant's responsibility. Exhibitor and sponsor participation is also governed by the separate CHILL ACT Exhibitor Terms, Conditions and Cancellation Policy. If the separate Exhibitor Policy conflicts with these general Terms regarding an exhibitor-specific issue, the separate Exhibitor Policy will control.

15Exhibitor and Sponsor Payment Terms

Unless otherwise stated in writing, full payment is required to secure participation; space is not guaranteed until CHILL ACT accepts the booking; unpaid reservations may be released; payment-processing fees may be nonrefundable; electricity, Wi-Fi, furniture, shipping, storage, labor, permits, and insurance may cost extra; the exhibitor is responsible for applicable taxes and third-party charges; and CHILL ACT may withhold benefits while an amount remains unpaid. Payment may be processed by Stripe or another independent payment processor. CHILL ACT does not intend to store full payment-card information on its own systems.

16Exhibitor and Sponsor Cancellation Policy

All exhibitor, sponsor, screening-partner, nonprofit, and vendor cancellation requests must be submitted in writing to [email protected]. The effective cancellation date is the date CHILL ACT receives the written request.

16.1 Partial Refund Eligibility

An exhibitor or sponsor may qualify for a partial refund only when both of the following are satisfied:

1. CHILL ACT receives the written cancellation request within 30 calendar days after the original booking date; and
2. More than 30 calendar days remain before the scheduled event date.

16.2 Nonrefundable Bookings

The booking becomes entirely nonrefundable when either more than 30 calendar days have passed since the original booking date; or thirty calendar days or fewer remain before the event. A booking made within 30 days of an event is therefore immediately nonrefundable. No refund or credit is due because of failure to attend; late arrival; early departure; insufficient staffing; travel problems; internal budget changes; change in management; failure to obtain approval; illness affecting exhibitor personnel; failure to obtain licenses, permits, insurance, or credentials; dissatisfaction with attendance; dissatisfaction with booth traffic; lack of sales, inquiries, leads, referrals, or appointments; the attendance or absence of another organization; booth relocation; schedule changes; marketing expectations; failure to use an included benefit; or removal for violating these Terms. Any exception, transfer, or credit must be expressly approved in writing by CHILL ACT and does not create a precedent.

17No Assurance of Footfall, Sales or Results

CHILL ACT does not guarantee total attendance; actual attendance compared with registrations; attendance by any particular demographic; family purchasing intent; booth traffic; sales; revenue; donations; contracts; leads; referrals; screenings; appointments; consultations; insurance-qualified prospects; follow-up responses; media coverage; social-media reach; email opens; website traffic; sponsor impressions; return on investment; or any other business outcome. Any prior-event statistics, attendance estimates, registration totals, projections, photographs, testimonials, or marketing plans are provided for general information and do not constitute a guarantee. Each exhibitor and sponsor participates based on its own independent business judgment.

18Booth Assignment and Event-Floor Changes

CHILL ACT controls booth placement and the event floor plan. CHILL ACT may assign or change booth numbers; relocate booths; revise aisle configurations; change entrances and exits; move stages or activity zones; place similar organizations near one another; consolidate spaces; change booth dimensions where reasonably necessary; relocate an exhibitor for safety or accessibility; or modify the floor plan in response to venue requirements. A particular location, neighboring exhibitor, aisle, entrance, traffic level, or competitive distance is not guaranteed unless expressly confirmed in a signed agreement. A reasonable relocation does not create a right to a refund.

19Discounts, Promotional Codes and Special Offers

Discounts, promotional codes, credits, complimentary participation, and special offers are subject to availability; may have expiration dates; may be limited to particular events or packages; may be limited to the original recipient; may not be combined unless expressly permitted; have no cash value; may not be resold; may be withdrawn where obtained through fraud or error; and may be subject to additional written conditions. Where CHILL ACT offers a multi-city or national-provider discount, the offer is governed by the terms displayed or communicated when the code is issued. CHILL ACT may correct an obvious pricing, discount, or checkout error before confirming a booking.

20Chargebacks and Payment Disputes

Before initiating a chargeback, you agree to contact CHILL ACT and make a good-faith effort to resolve the concern. CHILL ACT may respond to a disputed charge by providing the registration record; checkout acceptance; these Terms; the Exhibitor Policy; the invoice; payment records; correspondence; cancellation terms; event-attendance records; and evidence of benefits provided. A chargeback does not eliminate a valid payment obligation. CHILL ACT may suspend future registrations, bookings, discounts, or participation where a participant initiates an improper or fraudulent payment dispute.

21Event Code of Conduct

All attendees, families, exhibitors, sponsors, providers, volunteers, contractors, and guests must behave respectfully and safely. You must follow staff and venue instructions; treat families, children, exhibitors, and staff respectfully; maintain appropriate professional boundaries; supervise children; keep aisles and accessibility routes clear; respect sensory and accessibility needs; use appropriate language and behavior; follow safety and emergency instructions; and comply with applicable law.

The following conduct is prohibited: harassment; discrimination; threats; violence; bullying; stalking; intimidation; aggressive solicitation; sexual misconduct; unsafe physical contact; abusive language; deliberate disruption; property damage; theft; fraud; unauthorized sales; unauthorized political campaigning; possession of prohibited weapons; possession or use of illegal drugs; intoxication that creates a safety concern; interference with emergency equipment; blocking exits; misuse of attendee information; and conduct inappropriate for a child- and family-centered environment. CHILL ACT may warn, restrict, relocate, suspend, or remove anyone who violates these standards. Removal for misconduct does not create a right to a refund or reimbursement. CHILL ACT may contact venue security or law enforcement where appropriate.

22Safeguarding and Interactions With Children

No exhibitor, provider, sponsor, volunteer, or attendee may be alone with a child in a closed or unobservable area without an authorized program and appropriate permission; photograph or record a child without appropriate consent; request sensitive information directly from a child without parent or guardian involvement; transport a child; restrain or physically examine a child without appropriate legal and professional authority; administer medication; make inappropriate physical contact; offer a child a private gift or meeting intended to bypass a parent; use manipulative or frightening language; make guaranteed medical, therapeutic, developmental, or educational claims; or engage in conduct inconsistent with professional child-safety boundaries. CHILL ACT may immediately stop an activity or remove a person where a safeguarding concern arises. CHILL ACT may report suspected abuse, neglect, exploitation, or immediate danger to the appropriate authority.

23Photography, Video and Event Media

CHILL ACT may photograph, film, livestream, interview, or otherwise record general event activity for event documentation, social media, marketing, press, community education, sponsorship reporting, fundraising, website content, archival use, and promotion of future CHILL ACT events. By entering a publicly photographed event area, you acknowledge that incidental crowd images may be captured. CHILL ACT will make reasonable efforts to respect a parent or attendee who does not want to be intentionally photographed; you should notify the check-in team upon arrival and follow the event's identification process, which may include a "do not photograph" wristband or similar indicator. Notification does not guarantee that a person will never appear incidentally in a wide crowd image, security footage, background event footage, venue surveillance, news coverage outside CHILL ACT's control, or another attendee's recording. Separate permission may be requested for featured photographs, close-up photographs of a child, interviews, testimonials, sponsor advertising, promotional profiles, or identifiable stories concerning a family or child. Attendees may not photograph or record another child, family, private conversation, screening, or confidential document without permission.

24SMS and Text-Messaging Terms

Where you affirmatively opt in to receive text messages, you authorize CHILL ACT and its messaging service provider to send texts to the telephone number you provided. Messages may include registration confirmation; event reminders; countdown messages; venue information; parking information; appointment reminders; schedule changes; emergency or weather updates; day-of-event logistics; post-event feedback requests; and promotional messages where separately authorized. Message frequency varies. Registration-related messaging will ordinarily be limited to a reasonable number of messages for each event, although urgent operational or safety notices may be additional. Message and data rates may apply. Consent to receive promotional text messages is not a condition of free family admission or purchase, except where text delivery is technically necessary for a specific optional service you request. You may reply STOP to withdraw text-message consent; reply HELP for assistance; or contact [email protected]. After an opt-out request, you may receive one final confirmation message. Opting out of texts does not automatically cancel your event registration. Mobile carriers are not responsible for delayed or undelivered messages. You represent that you are the authorized user of the telephone number provided and agree to notify CHILL ACT if the number changes or is reassigned.

25Email Communications

By registering, you authorize CHILL ACT to send operational emails concerning registration; tickets; appointments; safety; parking; venue information; schedule changes; event instructions; and important post-event administration. You may unsubscribe from general promotional emails through the unsubscribe link in the message. Unsubscribing from promotional emails does not prevent CHILL ACT from sending necessary transactional, appointment, legal, safety, or event-administration communications.

26Privacy Policy and Selected Partner Consent

Your use of the website and submission of information are governed by the CHILL ACT Privacy Policy. When a registration form states that acceptance includes the CHILL ACT Privacy Policy and Selected Partner Contact Consent, and you affirmatively accept that statement, you authorize the limited sharing described in the Privacy Policy. Subject to the consent presented to you, CHILL ACT may share limited information with selected sponsors, exhibitors, screening partners, nonprofits, providers, or community organizations whose services relate to your selected interests. Information shared may include parent or guardian name; email address; telephone number; city, state, or ZIP code; event registered for or attended; broad resource interests; child age range; requested service category; appointment request; and information you specifically submitted for an introduction. General selected-partner consent does not authorize the sharing of complete medical records, detailed screening results, formal diagnoses, clinical notes, treatment records, Social Security numbers, complete insurance identifiers, or similar highly sensitive information for ordinary sponsor marketing. You may withdraw consent to future CHILL ACT disclosures as described in the Privacy Policy. Withdrawal does not reverse information already shared with your authorization.

27Independent Providers, Exhibitors and Sponsors

Providers, exhibitors, sponsors, nonprofits, vendors, entertainers, activity operators, screening partners, and other participating organizations are independent third parties. Their presence at a CHILL ACT event does not mean that CHILL ACT employs them; controls them; clinically supervises them; guarantees their services; certifies their statements; endorses their products; recommends them for a particular child; guarantees their licensing; guarantees insurance coverage; guarantees provider availability; guarantees results; or accepts responsibility for their conduct. You are responsible for independently evaluating an organization before purchasing a product; signing an agreement; beginning treatment; providing sensitive information; authorizing a screening; applying for services; making an appointment; or relying on professional advice. Any purchase, service, treatment, consultation, screening, follow-up, or dispute between you and an independent organization is governed by that organization's own terms and privacy practices.

28No Medical, Legal, Financial or Educational Advice

Website content, event materials, provider lists, social-media content, presentations, and general information provided by CHILL ACT are for informational and community-resource purposes. They do not constitute medical advice; clinical advice; diagnosis; treatment; legal advice; tax advice; financial advice; insurance advice; educational placement advice; professional referral advice; or a guarantee of eligibility for any program. You should consult an appropriately qualified professional regarding individual decisions.

29Website Availability

The website is provided on an "as is" and "as available" basis. CHILL ACT does not guarantee that the website will always be available; uninterrupted; error-free; secure; compatible with every device; free from harmful code; accurate in every detail; or updated immediately. CHILL ACT may modify the website; correct errors; remove content; suspend features; restrict access; perform maintenance; or discontinue a service. CHILL ACT is not responsible for losses caused by internet outages, browser problems, device failures, service-provider interruptions, or circumstances outside its reasonable control.

30Acceptable Website Use

You may use the website only for lawful personal, family, professional, or authorized organizational purposes. You may not attempt unauthorized access; interfere with website security; introduce malicious code; scrape or harvest personal information; use automated systems to overload the website; copy attendee information; impersonate another person; submit fraudulent registrations; resell registrations; circumvent access controls; reverse-engineer protected systems; use the website to harass another person; upload unlawful content; or use CHILL ACT branding in a misleading manner. CHILL ACT may block access, cancel registrations, preserve evidence, or report unlawful activity.

31Intellectual Property

Unless otherwise stated, CHILL ACT owns or is authorized to use the website and event materials, including CHILL ACT names; logos; marks; text; graphics; designs; layouts; videos; photographs; event concepts; marketing materials; forms; software; databases; sponsor materials created by CHILL ACT; and other content. You may view and use website materials for personal, noncommercial purposes connected with CHILL ACT. You may not, without written permission, copy substantial website content; reproduce marketing materials; create misleading derivative materials; sell CHILL ACT content; use CHILL ACT branding for another event; imply an unauthorized partnership; register confusingly similar names or domains; remove ownership notices; or use CHILL ACT intellectual property for commercial promotion unrelated to an authorized participation. Authorized exhibitors may use approved event-participation graphics only in accordance with CHILL ACT brand instructions.

32Content Submitted to CHILL ACT

When you submit a logo, photograph, testimonial, business description, video, artwork, event story, or other content, you represent that you own the content or have permission to provide it; the content is accurate; the content does not infringe another person's rights; necessary permissions have been obtained; the content does not violate privacy rights; and use by CHILL ACT will not violate law. You grant CHILL ACT a nonexclusive, worldwide, royalty-free license to use, reproduce, resize, edit, format, publish, display, and distribute submitted content for event administration; event promotion; website content; social media; email marketing; sponsorship fulfillment; press; impact reporting; and CHILL ACT archival purposes. This license does not transfer ownership of your original trademark or content. You may request that CHILL ACT stop using content in future materials, but withdrawal may not require CHILL ACT to recall materials already printed, published, distributed, or contractually committed.

33Third-Party Links and Platforms

The website may contain links to independent providers, sponsors, exhibitors, ticketing systems, payment processors, social-media platforms, venues, and other third-party websites. CHILL ACT does not control those websites. A link does not constitute a guarantee, endorsement, or acceptance of responsibility. You should review each third party's terms; privacy policy; refund policy; licensing; security practices; and service representations. CHILL ACT is not responsible for third-party website availability, content, data handling, transactions, or services.

34Event Changes

CHILL ACT may modify event dates; event times; venue; hall or room; event duration; floor plans; setup schedules; activities; performances; exhibitors; providers; screening partners; speakers; sponsors; programming; capacity; safety procedures; or event format. Reasons may include venue requirements; safety; accessibility; provider availability; weather; attendance; government action; operational requirements; community needs; or circumstances outside CHILL ACT's control. A reasonable event modification does not automatically entitle an attendee, exhibitor, or sponsor to a refund, reimbursement, or damages.

35Postponement, Relocation and Rescheduling

CHILL ACT may postpone an event; move an event to another venue; change the event format; shorten or extend event hours; combine event areas; transfer participation to a rescheduled date; or provide substitute benefits. Where reasonably possible, family registrations and exhibitor benefits will be transferred to the rescheduled or relocated event. CHILL ACT is not responsible for travel expenses; hotels; flights; transportation; shipping; printing; staffing; contractor costs; lost work; marketing expenses; or other third-party expenses.

36Force Majeure

CHILL ACT will not be considered in breach and will not be liable for delay, modification, postponement, relocation, interruption, or cancellation caused by circumstances beyond its reasonable control. These circumstances may include severe weather; natural disasters; fire; flood; earthquake; epidemic; pandemic; public-health emergency; government order; war; terrorism; civil unrest; protest; security threats; venue closure; venue damage; utility failure; power failure; internet failure; transportation interruption; labor dispute; supplier failure; contractor failure; shortage of personnel; public emergency; communicable-disease concerns; or similar circumstances outside CHILL ACT's reasonable control. In these circumstances, CHILL ACT may provide rescheduling; relocation; transfer to another event; event credit; modified benefits; substitute promotional benefits; partial performance; or a partial refund after deduction of nonrecoverable costs, where appropriate and legally required. The remedy selected by CHILL ACT, subject to applicable law and any separate signed agreement, will be the participant's sole remedy.

37Health and Communicable Disease

Attendance at an in-person public event may involve exposure to communicable illnesses. By attending, you agree that you will not attend when you or a child in your care is subject to a legal isolation requirement; you will follow applicable public-health and venue requirements; you will follow reasonable safety instructions; you understand that no public event can eliminate all exposure risk; and you are responsible for making an informed decision about attendance. CHILL ACT may implement reasonable health and safety measures in response to current conditions.

38Security and Personal Property

You are responsible for your personal property. CHILL ACT and the venue do not guarantee the security of bags; strollers; phones; computers; medical devices; exhibitor inventory; documents; cash; products; equipment; or other property. Do not leave valuables unattended. Any general security provided is intended for overall event operations and does not create individual custody or a guarantee against theft or damage. Lost property may be handled according to venue or event procedures. CHILL ACT is not required to store unclaimed property indefinitely.

39Disclaimer of Warranties

To the fullest extent permitted by law, the website, events, registrations, activities, information, screenings, introductions, and services are provided on an "as is" and "as available" basis. CHILL ACT disclaims warranties of merchantability; fitness for a particular purpose; noninfringement; accuracy; availability; suitability; outcome; attendance; safety beyond reasonable event practices; provider performance; and commercial results. CHILL ACT does not warrant that a screening will identify every concern; a screening will result in diagnosis; a provider will accept a family; insurance will cover a service; a family will qualify for a program; a provider's recommendation will be correct; an exhibitor will generate leads; an attendee will benefit from a service; or event information will be free from every error. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

40Limitation of Liability

To the fullest extent permitted by law, CHILL ACT and its affiliates, officers, directors, employees, contractors, volunteers, event partners, and authorized representatives will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages; lost profits; lost sales; lost opportunities; lost data; loss of goodwill; business interruption; travel expenses; marketing expenses; third-party charges; missed appointments; provider decisions; exhibitor conduct; attendee conduct; or failure to achieve an expected outcome. To the fullest extent permitted by law, CHILL ACT's total aggregate liability arising from a particular registration, booking, event, or transaction will not exceed the amount you actually paid directly to CHILL ACT for that registration, booking, event, or transaction. For a family attending free of charge, CHILL ACT's liability will be limited to the minimum amount, if any, required by applicable law. These limits do not apply to liability that cannot legally be limited or excluded, including liability arising from conduct for which exclusion is prohibited by law.

41Release Concerning Independent Third Parties

To the fullest extent permitted by law, you release CHILL ACT from claims arising solely from products purchased from an independent exhibitor; services provided by an independent provider; advice given by an independent professional; a provider's screening or consultation; a sponsor's marketing communication; an exhibitor's use of information collected directly from you; a third party's refund policy; a third party's professional negligence; a third party's privacy practices; or a transaction to which CHILL ACT is not a party. This release does not apply to CHILL ACT's own conduct where liability cannot lawfully be released.

42Indemnification

To the fullest extent permitted by law, exhibitors, sponsors, providers, vendors, contractors, and organizational participants agree to defend, indemnify, and hold harmless CHILL ACT, its affiliates, officers, directors, employees, contractors, volunteers, venue partners, and representatives from claims, losses, damages, liabilities, penalties, judgments, costs, and reasonable legal fees arising from their participation; their products or services; their professional conduct; their staff or representatives; their booth or activity; injury or damage caused by them; misleading statements; licensing violations; privacy violations; intellectual-property violations; breach of these Terms; violation of law; tax obligations; employment disputes; or transactions with attendees. All users agree to indemnify CHILL ACT for claims arising from their intentional misuse of the website, fraud, unlawful conduct, infringement, or material breach of these Terms.

43Suspension, Removal and Termination

CHILL ACT may suspend website access, cancel a registration, terminate a booking, remove a participant, close a booth, or restrict participation where it reasonably believes there is a safety threat; fraud; nonpayment; harassment; discrimination; illegal conduct; child-safety concern; material misrepresentation; unauthorized solicitation; privacy misuse; disruption; venue-rule violation; breach of these Terms; or harm to the event, families, venue, or CHILL ACT's reputation. Where immediate safety is involved, CHILL ACT is not required to provide advance notice. Removal caused by a participant's conduct does not create a right to a refund.

44Complaints and Informal Dispute Resolution

Before initiating formal legal proceedings, you agree to send a written notice describing the dispute to [email protected]. The notice should include your full name; contact information; the applicable event; relevant dates; a description of the dispute; supporting documents; and the requested resolution. CHILL ACT and the claimant will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of a complete notice. Either party may seek urgent temporary relief where reasonably necessary to protect safety, confidential information, or intellectual property.

45Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory law requires otherwise. Federal law will apply where applicable. Nothing in these Terms deprives a consumer of a nonwaivable protection available under the law of the consumer's state of residence.

46Arbitration Agreement

Except for matters eligible for small-claims court and claims seeking urgent injunctive relief concerning safety, confidentiality, unauthorized system access, or intellectual property, disputes arising from these Terms, the website, a registration, a paid booking, or participation in an event will be resolved through binding individual arbitration. The arbitration will be administered by the American Arbitration Association. A family or individual consumer dispute will be administered under the applicable AAA Consumer Arbitration Rules. An exhibitor, sponsor, provider, vendor, or business-to-business dispute will be administered under the applicable AAA Commercial Arbitration Rules. The arbitrator may award any individual remedy available under applicable law. For a consumer dispute, the hearing may take place remotely or in a reasonably accessible location, subject to the applicable arbitration rules. For a business dispute, the arbitration location will be Wilmington, Delaware, unless the parties agree otherwise. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision where applicable.

46.1 Small-Claims Exception

Either party may bring an eligible individual claim in small-claims court instead of arbitration, provided the matter remains within that court's jurisdiction and is not transferred, consolidated, or brought on a representative basis.

46.2 Arbitration Opt-Out

An individual consumer may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days after first accepting these Terms. The notice must include full name; email address; mailing address; event registration information, if applicable; and a clear statement that the individual is opting out of the CHILL ACT arbitration agreement. Opting out of arbitration does not cancel the remaining Terms.

47Class-Action and Jury-Trial Waiver

To the fullest extent permitted by law, disputes must be brought individually and not as a class action; a collective action; a representative action; a consolidated action; or a private-attorney-general action. The arbitrator may not combine claims involving different people without the written agreement of all parties. Where arbitration applies, the parties waive the right to a jury trial. If a court determines that a particular part of this class-action waiver is unenforceable for a particular claim, that claim will proceed in court while the enforceable portions remain in effect.

48Time Limit for Claims

To the fullest extent permitted by law, any claim arising from an event, registration, booking, or website transaction must be initiated within one year after the event giving rise to the claim. This provision does not shorten a limitation period that cannot legally be shortened.

49Changes to These Terms

CHILL ACT may update these Terms to reflect changes in services; new event features; operational requirements; venue requirements; safety practices; technology changes; legal requirements; or organizational changes. The "Last Updated" date will identify the current version. Material changes may also be communicated by email, registration notice, website banner, or another reasonable method. Changes will apply prospectively unless applicable law permits otherwise. Continued use of the website or participation after the effective date of an update constitutes acceptance of the revised Terms, except where renewed affirmative consent is required by law.

50Relationship to Other Policies

These Terms incorporate, where applicable, the CHILL ACT Privacy Policy; the CHILL ACT Exhibitor Terms, Conditions and Cancellation Policy; event-specific instructions; activity waivers; screening consent forms; media releases; sponsorship agreements; venue rules; and written package confirmations. If documents conflict, the following order generally applies:

1. A separately negotiated agreement signed by an authorized CHILL ACT representative;
2. An event-specific addendum or activity waiver;
3. The CHILL ACT Exhibitor Policy for exhibitor-specific matters;
4. The CHILL ACT Privacy Policy for privacy matters;
5. These general Terms;
6. The applicable invoice or checkout description; and
7. General marketing materials.

No oral statement changes these Terms unless confirmed in writing by an authorized CHILL ACT representative.

51Assignment

You may not assign or transfer your rights or obligations under these Terms without CHILL ACT's written permission. CHILL ACT may assign these Terms as part of an organizational restructuring; merger; asset transfer; fiscal-sponsor transition; affiliate reorganization; or similar transaction.

52No Waiver

CHILL ACT's failure to enforce a provision does not waive its right to enforce that provision later. An exception, refund, credit, transfer, accommodation, or courtesy granted in one situation does not establish a continuing obligation or precedent.

53Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be enforced to the maximum extent permitted or modified as narrowly as necessary. The remaining provisions will continue in effect.

54Entire Agreement

These Terms, together with the incorporated policies and any applicable signed agreement, form the entire agreement between you and CHILL ACT concerning the relevant website use, registration, booking, or event participation. They replace prior or contemporaneous oral representations concerning the same subject.

55Headings

Section headings are provided for convenience and do not limit or alter the meaning of these Terms.

56Contact CHILL ACT

57Acceptance Statement

By checking the acceptance box, submitting a registration, completing a paid booking, or attending a CHILL ACT event, you confirm that:

• You are at least 18 years old;
• You are authorized to act for each child or organization included;
• You have read and accept these Terms;
• You have reviewed the CHILL ACT Privacy Policy;
• You understand that family admission is subject to capacity and safety requirements;
• You understand that parents and guardians must supervise children;
• You understand that screenings are preliminary and not diagnoses;
• You understand that providers, sponsors, and exhibitors are independent organizations;
• You understand that event dates, venues, programming, and participants may change;
• You understand that CHILL ACT does not guarantee outcomes, attendance, sales, leads, referrals, or provider results; and
• You agree to comply with the event Code of Conduct.

This document is a template provided for information and should be reviewed by qualified legal counsel before use.